Emergency lighting inspection
Riverside Retail Park · Unit 14
CustomerNorthbank FM
PriorityWithin 24 hours
Purchase orderPO-41872
AccessCall site contact
12 required fields checked
Work intake, made operational
Turn incoming work into ready-to-run jobs.
Work Agents captures commercial service requests, builds complete Job Cards, resolves exceptions, and keeps work aligned with the systems that deliver it.
Incoming
FM
PM
ZD
Delivery
SM8
Queue
From however it arrives → to exactly how it needs to run.
The operational gap
Work arrives messy.
Delivery systems need it clean.
Emails, tickets, PDFs, portals. Your team reads, hunts, re-types and chases — while trying not to create the same job twice. That is not coordination. It is copy-paste operations.
Re-entry
The same request, keyed again between inbox and job system.
Late surprises
Missing POs, access notes and site details found after booking.
Lost changes
Updates and cancellations that never make it across systems.
One operational pass
A Job Card
you can trust.
Every request becomes a durable Work Item. Work Agents understands it, applies your customer-specific rules and decides whether it is ready — or needs a person.
01SourcesEmail · Helpdesk
02Work ItemOriginal retained
03Job CardNormalised
04Rules & reviewChecked
05DeliverySynced or queued
What you get
Less handling.
Better work.
A reliable operating layer between the request and the system that runs the job.
01
Durable intake
Every request is stored before processing. Your queue never depends on a live vendor call to load.
02
Trusted Job Cards
Site, PO, contacts, assets, access notes and schedule — with the original source behind every important field.
03
Exception-first queue
Routine work proceeds within your rules. People focus on what is incomplete, conflicting, duplicated or failed.
04
Coordinated lifecycle
Create and update supported job details in connected platforms, with one coherent record as work changes.
Designed for trust
Automation with
a brake pedal.
Work Agents prepares the work. People stay in charge of exceptions and anything that reaches a customer.
Explore security & trustCustomer-facing messages are never sent unattended.
External actions are validated, auditable and recoverable.
Human-confirmed values are not silently overwritten.
Your dispatch, quoting and invoicing systems stay in place.
Built for real service operations
Your inbox is already a work queue.
Make it a good one.
For commercial service businesses with 5–50 field staff and work arriving from facilities teams, helpdesks and multi-site customers.
01Property & facilities maintenance
02Fire, security & compliance
03Telecoms & infrastructure
04Multi-site retail support
05Commercial equipment servicing
Connected, honestly
Deep where it matters.
We prefer a small number of dependable connectors over a wall of shallow logos.
⊞Microsoft 365Mailbox intake
ZZoho DeskTicket intake
8ServiceM8Job coordination
JJobberExpanding
Ready to stop
re-typing work?
See Work Agents on a workflow that looks like yours.
Request a demo